Question 1

How do I place an order?

Accepted Answer

Complete the order form on our website with your preferences. We will review your request, confirm availability, and send you a personalized quote.

Please note: Orders are confirmed only after full payment or deposit (depending on order type) is received.

Question 2

Can I customize my order?

Accepted Answer

Absolutely! You can choose your preferred chocolate types, toppings, color palette, floral accents, and packaging style. Each order is carefully handcrafted to reflect your vision.

Question 3

How far in advance should I order?

Accepted Answer

We recommend placing your order at least 1 week in advance to guarantee availability and quality. For last-minute requests, please contact us directly. We may accept orders with a minimum of 24 hours' notice, subject to availability.

Question 4

Do you offer gluten-free, vegan, or sugar-free options?

Accepted Answer

Yes! We craft gluten-free, vegan, and sugar-free treats upon request. These are made with specialty ingredients and include a slight upcharge due to sourcing and preparation.

Question 5

Do you offer packages for weddings or events?

Accepted Answer

Yes! We specialize in custom orders for weddings, corporate events, baby showers, and other special occasions. Please contact us early to discuss your needs and secure your date.

Question 6

What is your cancellation and modification policy?

Accepted Answer

All cancellations or modifications must be requested at least 7 days prior to the scheduled delivery or pickup date.

Due to the perishable and bespoke nature of our products, payments are non-refundable. In exceptional cases, store credit may be offered at our discretion.